Privacy Policy

Purpose

S2 Safety Systems respects the privacy of individuals and is committed to protecting personal information collected through our business activities, products, services, platforms, websites and digital systems.

This Privacy Policy explains how S2 Safety Systems collects, holds, uses, discloses and protects personal information and how individuals may access, correct or raise concerns about information held about them.

S2 Safety Systems manages personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

Scope

This Privacy Policy applies to personal information handled through S2 Safety Systems activities, including, where applicable:

• the S2 Safety Systems public website and enquiry forms;
• customer and authorised-user portals;
• S2 Co-System™ products, platforms and services;
• S2-Hoist™, S2-Thermal™ and S2-VoltVault™;
• S2-BRAIN™ connected technologies;
• S2-INTEL™ intelligence services;
• S2-AI™ decision-support services;
• S2-TechSafe™ knowledge resources;
• S2-Academy™ training and competency services;
• mobile, cloud, subscription and digital services;
• demonstrations, trials, pilots and customer support;
• business, supplier, partner and stakeholder communications; and
• other systems or services operated by or on behalf of S2 Safety Systems.

This Policy applies only to information that constitutes personal information under applicable privacy law.

Personal information we may collect

Depending on how an individual interacts with S2 Safety Systems, we may collect information including:

• name and contact details;
• organisation, position and professional information;
• account and authorised-user information;
• enquiry, correspondence and customer-support information;
• training, competency or participation records;
• subscription and service information;
• website, portal and system usage information;
• device, browser, network and technical information;
• records associated with demonstrations, pilots, installations or service activities; and
• other information voluntarily provided to S2 Safety Systems.

Where reasonably practicable, S2 Safety Systems will only collect personal information that is necessary for its business functions and activities.

Product and operational data

S2 products and platforms may generate operational, equipment, engineering, telemetry, utilisation, diagnostic, safety or performance data.

Operational or equipment data is not necessarily personal information. However, where such data identifies, relates to, or can reasonably be linked with an identifiable individual, S2 Safety Systems will manage that information in accordance with this Privacy Policy and applicable privacy requirements.

How we collect information

S2 Safety Systems may collect personal information directly from individuals; through website and digital forms; when accounts or services are established; through customer portals or applications; during installation, commissioning, support or servicing; through training activities; during demonstrations, trials or pilots; through business and stakeholder engagement; through authorised customers, employers, partners or service providers; and automatically through digital systems where appropriate.

Where required, individuals will be provided with an appropriate collection notice or acknowledgement at or around the time information is collected.

How we use personal information

S2 Safety Systems may use personal information to respond to enquiries; manage customer and user relationships; provide products, platforms and services; administer accounts, subscriptions and authorised access; provide technical support and training; operate and improve S2 digital systems; manage demonstrations, trials and pilots; communicate operational, service or security information; maintain appropriate business and compliance records; protect S2 systems; meet legal, regulatory and contractual obligations; and support legitimate S2 business activities.

S2 Safety Systems will not use personal information for an unrelated purpose unless authorised by the individual or permitted or required by law.

Connected systems, analytics and intelligent technologies

S2 Safety Systems develops connected engineering, monitoring, intelligence and decision-support technologies. S2 systems may process data to support monitoring, analytics, alerts, reporting, engineering insights, safety management, operational intelligence and decision support.

Where personal information is used in these processes, S2 Safety Systems will apply appropriate privacy, security and governance controls. S2 will review privacy requirements associated with automated processing and artificial intelligence as its platforms and services develop.

Disclosure of personal information

S2 Safety Systems may disclose personal information where reasonably necessary to authorised personnel, contractors and representatives; technology, hosting, communications or professional service providers; authorised partners or suppliers supporting an S2 service; customers or organisations responsible for authorised users; regulators, government agencies or law-enforcement bodies where legally required; or other parties where disclosure is authorised or permitted by law.

S2 Safety Systems does not sell personal information.

Overseas processing or disclosure

Some technology or service providers used by S2 Safety Systems may operate or process information outside Australia. Where personal information is disclosed or processed overseas, S2 Safety Systems will take reasonable steps, where required, to ensure appropriate privacy and information-security protections apply.

Material overseas processing arrangements will be reflected in this Privacy Policy as S2 digital infrastructure and service-provider arrangements are established.

Information security

S2 Safety Systems takes reasonable administrative, technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include access controls, authentication, encryption, system monitoring, cybersecurity controls and governance under the S2 Intelligent Management System (S2-IMS™).

No digital environment can provide absolute security. Users are also responsible for protecting their account credentials and authorised access.

Data retention

S2 Safety Systems retains personal information only for as long as reasonably required for the purpose for which it was collected, legitimate business requirements, contractual obligations, regulatory requirements or applicable record-retention obligations. When information is no longer required, S2 Safety Systems will take reasonable steps to securely destroy or de-identify it where appropriate and legally permitted.

Cookies and digital technologies

S2 websites and digital services may use cookies and similar technologies to support functionality, security, performance and usage analysis. Users may control certain cookies through browser or device settings. Personal information collected through these technologies is managed in accordance with this Privacy Policy.

Direct communications

S2 Safety Systems may communicate with customers, stakeholders and other contacts about relevant products, services, training, events or business activities where permitted by law. Individuals may request that they no longer receive marketing communications by using an available unsubscribe mechanism or contacting S2 Safety Systems. Operational, security, account or service-related communications may still be necessary where an individual uses an S2 product or service.

Access and correction

Individuals may request access to personal information S2 Safety Systems holds about them or request correction of inaccurate, incomplete or outdated information. S2 Safety Systems will respond in accordance with applicable privacy requirements and may require identity verification before information is released or amended.

Privacy enquiries and complaints

Individuals who have a question, concern or complaint about how S2 Safety Systems handles personal information should contact S2 Safety Systems through the contact details or enquiry facilities published on our website.

S2 Safety Systems will review privacy concerns and seek to respond within a reasonable period. Where an individual is not satisfied with the outcome, they may have the right to contact the Office of the Australian Information Commissioner or another relevant regulatory authority.

Third-party services and links

S2 websites, products or platforms may contain links to, integrate with, or rely upon third-party services. Those third parties may have their own privacy policies and information-handling practices. S2 Safety Systems is not responsible for the privacy practices of independent third parties except to the extent required by applicable law or contractual arrangements.

Changes to this Privacy Policy

S2 Safety Systems may update this Privacy Policy as its products, platforms, services, technologies, regulatory obligations or information-handling practices develop. The current version will be published on the S2 Safety Systems website and will identify the date of the latest update.

Contact

For privacy enquiries, access or correction requests, or privacy complaints, please contact S2 Safety Systems through the website enquiry facility or published contact details.